Terms & Conditions
Please read these terms and conditions carefully before using the CastWatchy service. By subscribing, you agree to be bound by these terms.
1 Introduction
Welcome to CastWatchy ("we", "our", "us", "the Company"). These Terms and Conditions ("Terms") govern your access to and use of our IPTV streaming services, website, and related applications (collectively, "the Service").
By creating an account, purchasing a subscription, or using our Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2 Service Description
CastWatchy provides Internet Protocol Television (IPTV) streaming services that allow subscribers to access live television channels, video-on-demand (VOD) content, and related entertainment through an internet connection.
2.1 What We Provide
- Access to live TV channels (quantity and availability vary by plan and region)
- Video-on-demand library including movies and TV series
- Electronic Program Guide (EPG) where available
- Login credentials (M3U URL, Xtream Codes API, or MAC activation)
- Customer support via email and contact form
2.2 What We Do Not Guarantee
- Specific channel availability (content may change without notice)
- Uninterrupted or error-free service at all times
- Compatibility with every device or application
- Specific streaming quality (depends on your internet connection)
3 Account & Registration
3.1 Account Creation
To use our Service, you must provide a valid email address and complete the checkout process. You are responsible for maintaining the confidentiality of your login credentials.
3.2 Account Responsibility
- You are solely responsible for all activity under your account
- You must not share your login credentials with unauthorized third parties
- You must notify us immediately of any unauthorized access to your account
- You must provide accurate and truthful information during registration
3.3 Account Limitations
Each subscription plan allows a specific number of simultaneous connections (1, 2, or 3 depending on your plan). Exceeding the allowed connections may result in service interruption.
4 Subscriptions & Billing
4.1 Subscription Plans
We offer multiple subscription plans with varying durations and features. Current plans and pricing are displayed on our website and are subject to change.
4.2 Payment
- All prices are listed in US Dollars (USD) unless stated otherwise
- Payment is due at the time of purchase
- We accept credit/debit cards, PayPal, Apple Pay, Google Pay, cryptocurrency, and other payment methods as displayed at checkout
- All transactions are processed through secure third-party payment processors
4.3 Subscription Renewal
Subscriptions do not auto-renew. When your subscription period ends, your access will be deactivated. You may purchase a new subscription at any time to restore access.
4.4 Price Changes
We reserve the right to modify our pricing at any time. Price changes will not affect active subscriptions and will only apply to new purchases or renewals after the change.
5 Free Trial
We may offer a free trial period (typically 24 hours) to allow you to test our Service before committing to a paid subscription.
- Free trials are limited to one per person/household/device
- We reserve the right to deny a free trial at our discretion
- The free trial includes access to our full channel list and features
- No payment information is required for the free trial
6 Refund Policy
6.1 Refund Eligibility
Refund requests are reviewed on a case-by-case basis. You may be eligible for a refund if:
- You experience persistent technical issues that our support team cannot resolve
- The Service is significantly different from what was described at the time of purchase
- Your request is made within 24 hours of purchase
6.2 Non-Refundable Situations
- Change of mind after purchase
- Issues caused by your internet connection, device, or third-party software
- Failure to use the Service during your subscription period
- Account suspension due to violation of these Terms
6.3 How to Request a Refund
To request a refund, contact our support team via the contact form or email with your order details. We aim to respond within 24 hours.
7 Acceptable Use Policy
By using our Service, you agree not to:
- Resell, redistribute, or share your subscription with unauthorized users
- Attempt to reverse-engineer, modify, or tamper with our systems or streams
- Use the Service for any illegal purpose or in violation of applicable laws
- Record, download, or redistribute any content accessed through our Service
- Use automated tools, bots, or scripts to access the Service
- Attempt to circumvent any access restrictions or security measures
- Exceed the number of simultaneous connections allowed by your plan
8 Service Availability & Uptime
We strive to maintain 99.9% uptime for our Service. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:
- Scheduled or emergency server maintenance
- Technical issues beyond our control (ISP outages, third-party failures)
- Force majeure events (natural disasters, government actions)
- High traffic periods or server load
We will make reasonable efforts to notify users of planned maintenance in advance. We are not liable for any losses resulting from service interruptions.
9 Intellectual Property
The CastWatchy website, brand, logos, design elements, and original content are the intellectual property of CastWatchy and are protected by applicable copyright and trademark laws.
All third-party channel names, logos, and content belong to their respective owners. CastWatchy does not claim ownership of any third-party content accessible through our Service.
You may not copy, reproduce, distribute, or create derivative works from our website content or branding without prior written consent.
10 Limitation of Liability
To the maximum extent permitted by applicable law:
- CastWatchy shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for your current subscription
- We are not responsible for any losses arising from service interruptions, data loss, or unauthorized account access
- We provide the Service "as is" and "as available" without warranties of any kind, either express or implied
11 Termination
11.1 Termination by You
You may stop using our Service at any time. Since subscriptions do not auto-renew, simply letting your subscription expire is sufficient. No cancellation process is required.
11.2 Termination by Us
We reserve the right to suspend or terminate your account at any time, with or without notice, for reasons including but not limited to:
- Violation of these Terms or our Acceptable Use Policy
- Fraudulent activity or unauthorized reselling
- Non-payment or payment disputes
- Requests from law enforcement or regulatory authorities
12 Modifications to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.
For material changes that significantly affect your rights, we will make reasonable efforts to notify you via email or a prominent notice on our website.
13 Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CastWatchy operates, without regard to conflict of law principles.
Any disputes arising from these Terms or the use of our Service shall first be attempted to be resolved through informal negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of the applicable jurisdiction.
14 Contact Information
If you have any questions about these Terms and Conditions, please contact us: