Privacy Policy — How castwatchy Protects Your Data

1 Introduction

CastWatchy ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website and use our IPTV streaming service.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

              Our commitment: We only collect the minimum amount of data necessary to provide our Service. We never sell your personal data to third parties.
            

2 Information We Collect

2.1 Information You Provide Directly

Data Type	Examples	Purpose
Contact information	Name, email address	Account creation, communication
Payment information	Processed by third-party providers	Transaction processing
Device information	Device type, MAC address	Service activation
Communication data	Support messages, form submissions	Customer support
Country/region	Country selection at checkout	Service optimization

2.2 Information Collected Automatically

IP address — Used for security and fraud prevention
Browser type and version — Used for website optimization
Pages visited and time spent — Used for analytics and improvement
Referring website — Used for marketing analysis
Device and operating system — Used for compatibility support

2.3 Information We Do NOT Collect

              We do not collect: Your viewing history, channel preferences, streaming activity, financial card numbers (handled by payment processors), or any biometric data.
            

3 How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To create your account, activate your subscription and provide access to our IPTV service
Communication: To send your login credentials, respond to support requests and important service notifications
Payment processing: To process transactions securely through our third-party payment processors
Service improvement: To analyze website usage, fix bugs and improve user experience
Security: To detect fraud, prevent abuse and protect our systems and users
Legal compliance: To comply with applicable laws and respond to legal requests

              Important: We will never use your email address for unsolicited marketing without your explicit consent. You can opt out of promotional emails at any time.
            

4 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contract performance: Processing necessary to fulfill our service agreement with you (account creation, service delivery)
Legitimate interests: Processing necessary for our legitimate business interests (security, analytics, service improvement)
Consent: Processing based on your explicit consent (marketing emails, cookies)
Legal obligation: Processing necessary to comply with applicable laws

5 Data Sharing & Third Parties

              We never sell your personal data. We only share data with third parties as described below, and only to the extent necessary for our Service to function.
            

5.1 Third-Party Service Providers

We may share limited data with trusted third-party providers who assist us in operating our Service:

Provider Type	Purpose	Data Shared
Payment processors	Process payments securely	Payment details (we never see full card numbers)
Email service	Send transactional emails	Email address, name
Analytics	Website usage analysis	Anonymized browsing data
Hosting provider	Website and server hosting	Data stored on secure servers

5.2 Legal Requirements

We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency).

6 Data Storage & Security

6.1 Storage

Your personal data is stored on secure servers with industry-standard protection. We use encrypted databases and secure access controls to prevent unauthorized access.

6.2 Security Measures

256-bit SSL/TLS encryption for all data transmission
Encrypted database storage for sensitive information
Regular security audits and vulnerability assessments
Access controls limiting data access to authorized personnel only
Two-factor authentication for administrative systems
Regular data backups with encrypted storage

              Note: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your data.
            

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small data files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for website functionality	Session
Functional	Remember your preferences	Up to 1 year
Analytics	Understand website usage patterns	Up to 2 years

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to:

View and delete existing cookies
Block all cookies or only third-party cookies
Set preferences for specific websites
Receive notifications when cookies are set

8 Your Rights (GDPR & Data Protection)

If you are a resident of the European Economic Area (EEA) or a jurisdiction with similar data protection laws, you have the following rights:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of any inaccurate or incomplete data
Right to erasure ("Right to be forgotten"): Request deletion of your personal data
Right to restrict processing: Request that we limit the use of your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing of your data for certain purposes
Right to withdraw consent: Withdraw consent for processing at any time (where consent was the basis)

How to exercise your rights: Contact us at support@castwatchy.co.uk with your request. We will respond within 30 days. You may be asked to verify your identity before we process your request.

9 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

Data Category	Retention Period	Reason
Account data	Duration of subscription + 90 days	Service delivery, renewal support
Transaction records	Up to 7 years	Legal/tax compliance
Support messages	Up to 2 years	Quality assurance, dispute resolution
Analytics data	Up to 26 months	Service improvement
Cookie data	See cookie table above	Website functionality

After the retention period expires, we securely delete or anonymize your data. You may also request early deletion by contacting our support team.

10 Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@castwatchy.co.uk.

11 Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected by CastWatchy.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes:

The "Last Updated" date at the top of this page will be revised
For material changes, we will make reasonable efforts to notify you via email or a prominent website notice
Your continued use of our Service after any changes constitutes acceptance of the revised policy

We encourage you to periodically review this page to stay informed about how we protect your information.

13 Contact Us

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your data rights, please contact us:

Data Protection Contact

Email: privacy@castwatchy.co.uk

General Support: support@castwatchy.co.uk

Contact Form: castwatchy.co.uk/contact

Response Time: Within 30 days for GDPR requests

              EU residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority (supervisory authority).
            